Common problems
Problems we diagnose.
- An existing residential deadbolt needs replacement with a compatible smart lock
- The new lock needs mechanical installation and basic alignment
- The lock needs Bluetooth or Wi-Fi app connection
- PINs or user access need initial setup
- A second residential door needs another compatible lock
- The customer wants a walkthrough of locking, unlocking and access management
What to expect
A clear service process.
- 1Confirm the lock model, door preparation, dimensions and compatibility
- 2Install the compatible battery-powered lock and complete basic deadbolt and strike alignment
- 3Connect Wi-Fi or Bluetooth and open the manufacturer's app when applicable
- 4Help the customer configure access and review normal lock operation