Common problems
Problems we diagnose.
- A soundbar needs secure placement beneath the television
- Compatible mounting hardware needs assembly
- HDMI ARC or eARC, optical or another supported input needs connection
- The TV is still playing through its internal speakers
- Basic volume control or remote behavior needs testing
- The media console needs space cleared by mounting the soundbar
What to expect
A clear service process.
- 1Confirm the soundbar, mounting hardware, wall conditions and available TV input
- 2Plan placement and securely mount and level the soundbar
- 3Connect the supported audio and power cables
- 4Configure basic TV audio settings and verify playback and volume control