Common problems
Problems we diagnose.
- A compatible wireless surround system needs first-time setup
- The subwoofer or rear speakers need pairing
- The soundbar needs connection to an available TV audio output
- Speaker placement needs a practical room plan
- Basic levels or playback need verification
- The system remote or volume control needs a basic check
What to expect
A clear service process.
- 1Confirm component compatibility, available outlets and the TV audio connection
- 2Connect the soundbar and pair the subwoofer and rear speakers
- 3Place components around the seating area and complete basic settings
- 4Test playback, levels and normal remote operation