Common problems
Problems we diagnose.
- A new streaming box or stick needs to be connected
- The device needs Wi-Fi, updates or basic settings
- The remote is not paired or responding normally
- Common streaming apps need to be opened or organized
- The TV input or basic playback needs to be checked
- More than one television needs a streaming device
What to expect
A clear service process.
- 1Confirm the television, HDMI connection, streaming device and active Wi-Fi
- 2Connect the device and complete available software updates
- 3Complete basic settings and help open common streaming apps
- 4Test the remote, selected TV input and normal playback